Terms & Conditions
Tara Home Care LLC – Terms and Conditions
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1. Introduction
Welcome to Tara Home Care LLC. By engaging with our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
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2. Definitions
• “Client” refers to the individual receiving care or their legal representative.
• “Caregiver” refers to the professional employed or contracted by Tara Home Care LLC to provide services.
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3. Scope of Services
Tara Home Care LLC provides non-medical home care services, including but not limited to:
• Personal care assistance (bathing, grooming, hygiene)
• Companion care (conversation, social activities, meal preparation)
• Respite care for family caregivers
• Dementia and Alzheimer’s care
• Light housekeeping and errands
Note: Our caregivers do not provide medical or nursing services.
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4. Client Responsibilities
The Client agrees to:
• Provide a safe and healthy work environment for the Caregiver.
• Inform Tara Home Care LLC of any changes in the Client’s condition or care needs.
• Comply with all payment terms and notify Tara Home Care LLC in advance of any schedule changes or cancellations.
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5. Payment Terms
• Rates: Service rates are determined based on the type of care provided and the hours required.
• Payment Schedule: Invoices are due within 14 days of receipt unless otherwise agreed upon.
• Late Payments: Payments not received within the stated period may incur a 5% late fee.
6. Cancellation & Refund Policy
• Client-Initiated Cancellations: At least 24 hours’ notice is required for cancellations to avoid a cancellation fee.
• Emergency Cancellations: Emergency cancellations are exempt from the 24-hour notice requirement.
• Refunds: Refunds are available if services are canceled in advance, with prorated refunds issued for unused services.
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7. Caregiver Policies
• Scheduling & Availability: Tara Home Care LLC schedules caregivers based on client needs and caregiver availability.
• Substitution & Replacement: If a caregiver is unable to attend a scheduled shift, Tara Home Care LLC will make every effort to provide a suitable replacement.
• Code of Conduct: Caregivers are expected to uphold the highest standards of professionalism, confidentiality, and respect.
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8. Confidentiality
Tara Home Care LLC maintains strict confidentiality regarding the Client’s personal and medical information, as required by law.
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9. Limitation of Liability
Tara Home Care LLC will not be held liable for:
• Injuries or damages resulting from pre-existing health conditions.
• Accidents or incidents that occur outside of the caregiver’s control.
• Loss or damage to personal property unless caused by willful misconduct or negligence.
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10. Termination of Services
• Client Termination: The Client may terminate services with a 7-day notice.
• Company Termination: Tara Home Care LLC reserves the right to terminate services immediately in cases of unsafe conditions, non-payment, or violation of terms.
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11. Dispute Resolution
In the event of a dispute, both parties agree to seek mediation or arbitration before pursuing legal action.
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12. Governing Law
These Terms and Conditions are governed by the laws of the State of North Carolina.
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13. Amendments
Tara Home Care LLC reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any updates or changes.
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